Privacy Policy

1. Introduction

Truwo AI ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you use our AI-powered video surveillance analysis service.

2. Information We Collect

We collect the following types of information:

• Account Information: Email address and authentication credentials
• Video Data: Video streams from connected cameras for analysis
• Configuration Data: Camera settings and detection preferences
• Usage Data: Service usage patterns and analytics

3. How We Use Your Information

We use collected information to:

• Provide real-time video analysis and threat detection
• Improve our AI models and detection accuracy
• Send security alerts and notifications
• Provide customer support
• Comply with legal obligations

4. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, secure cloud infrastructure, and access controls. Video data is processed in real-time and not stored longer than necessary for analysis purposes.

5. Data Retention

Video analysis results are retained according to your subscription plan settings. You can request deletion of your data at any time through your account settings or by contacting us.

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data
• Opt-out of certain data processing

7. Contact Us

For privacy-related questions or to exercise your rights, contact us at privacy@truwo.ai